Manufacturer Warranties

Because we take pride in our workmanship and quality that goes into every one of our products, we back our products with this warranty.

We extend this limited lifetime warranty to the original purchaser. This warranty applies only to manually operated Custom Products properly installed in the window, door or interior area for which they were intended.

Installation of the product must be in accordance with the accompanying instructions. The product cannot be modified. It is the purchaser’s responsibility to maintain and clean the product in compliance with the instructions provided. The product must be used only in the window for which it was purchased.

This warranty covers our products for defects in materials, mechanisms, workmanship, or failure to operate properly. Operational cords are warranted for 5 years from the date of purchase.

Any conditions caused by damage to the product resulting from misuse, abuse, direct exposure to salty air or discoloration due to sunlight or the passage of time are not covered by this warranty.

This warranty does not apply to conditions caused by normal wear and tear upon this product.

This Warranty Is Exclusive And In Lieu Of All Other Obligations, Liabilities Or Warranties. In no event shall Alta be liable for INCIDENTAL or CONSEQUENTIAL DAMAGES or any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you.

In the event of a defect under this warranty, Alta will repair or replace the product, at our option, provided it is returned to an authorized dealer.

Our warranty excludes shipping charges and labor costs for removal, measuring and installation. Repairs will be made with like or similar parts.

This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

Notes:

* Specialty Shades are warranted for one year from the date of purchase.

* Motorization Systems are warranted for five years from the date of purchase.

* This warranty does not apply to commercial orders.

Warranty on Shutter Frame and Shutter Panel

Eclipse® Shutters are warranted against such defects in material that might result in blistering, peeling, flaking, corroding, and fading of the shutter frame or panel members for a period of twenty-five (25) years from the date of installation. This Warranty on the Polyresin3® frame and Polyresin3® panels shall remain in effect only if normal cleaning practices are followed periodically (see section: Maintenance and Cleaning).

5 Year Warranty on Hardware

Eclipse® warrants that the hardware will remain in good operational condition for a period of five (5) years from the date of installation.

General Conditions

This Warranty must be received by Eclipse Shutters no later than thirty (30) days after the completed installation using the online registration form (eclipseshutters.com/warranty-registration). This will ensure the property owner is entitled to the 25 Year Warranty. The Warranty stipulated in this document is the only warranty applicable to Eclipse® Shutters and is granted in lieu of any warranties otherwise implied by law or equity and no such warranties shall apply to Eclipse Shutters 25 Year Warranty.

Product Use

This Warranty applies only in respect to products used strictly for the purpose for which they were intended. Eclipse Shutters are intended for internal use only.

Warranty Limitations

Eclipse Shutters liability is limited solely and exclusively to repair or replacement, at the option of Eclipse and under no circumstances will Eclipse be liable for incidental or consequential charges such as, but not limited to, labor costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense.

Replacement Parts or Repairs

Eclipse reserves the right to discontinue or change any Eclipse shutter as currently manufactured. If an exact replacement part is not available, Eclipse® reserves the right to substitute parts of equal quality at its sole option.

Exclusions from Warranty Coverage

The following are excluded from coverage under this Warranty:

Exposure to air pollutants and normal atmospheric conditions may cause all Polyresin3 surfaces to gradually suffer an accumulation of surface dirt or stains. These are normal occurrences and are not covered under the Eclipse® Warranty.

Any defect, malfunction, or failure to perform which has occurred because of unreasonable use, improper application, or failure to perform reasonable or necessary maintenance.

Any damage to the shutters or components of the shutters caused by settlement or structural defects of the building in which they are installed.

Any damage caused by wind, hail, lightning, or other acts of God, intentional acts, accidents, negligence, or exposure to harmful chemicals or pollutants.

Damage caused by improper handling or installation.

Any shutter which has been repaired or modified or attempted to have been repaired or modified by any person other than a duly authorized representative of Eclipse Shutters.

Shutters are light controlling but not black out.

Shutters made without divider rails that are too wide or too high are not warranted.

Effective Date of Warranty

This Warranty will take effect the date the installation of the shutters has been completed. The registration must be submitted online (eclipseshutters.com/warranty-registration) to Eclipse Shutters no later than thirty (30) days from the date of installation.

Maintenance and Cleaning

Polyresin3 materials are closer to “maintenance free” than any other building material. However, surfaces may become dirty. Normal maintenance requires washing with mild soap and water using a soft cloth. For difficult to remove dirt and stains, water-based household cleaners can be used. Chlorine-based cleaners or other cleaners containing organic solvents could affect the surface appearance and durability of the product.

Procedure and Conditions of Warranty Remedy

Repairs are done at the Eclipse plant. Shutters must be brought to Eclipse or an Eclipse fabricator. Eclipse will not be responsible for any costs incurred in transporting shutters to and from the Eclipse plant. In the event that the Eclipse obligation under this Warranty is sought, the Owner must notify the Dealer/Distributor in writing within thirty (30) days after the defect has first appeared. Such notification must contain the following:

Name and address of the Owner.

Date of installation.

A brief description of the defect.

Insolroll’s Oasis Patio and Window Shades are warranted for defects in materials and workmanship for a period of five (5) years from the date of manufacture. The warranty applies to fabric, hardware, Somfy motors and Somfy controls.

This warranty does not cover any product, which fails due to accident, alterations, misuse, abuse, neglect, acts of nature, improper handling, installation or maintenance of the product or failure to follow instructions for installing or operating the product. Insolroll does not warrant against freight damage.

Warranty excludes damage due to exposure to salt water, gradual fading due to UV degradation and normal wear. The warranty does not apply to fabric damage resulting from improper cleaning or maintenance. The warranty does not cover wind related damage.

Insolroll does not warrant against fading or degradation of digitally printed images.

The Insolroll warranty is valid only for products owned by the original end user and installed in the original location. At its option, Insolroll will repair or replace any product which fails to conform to this warranty. This shall be the sole remedy of the buyer under this warranty. In no event shall Insolroll be liable for transportation costs to return the product, costs of removal or reinstallation of the product or incidental or consequential damages. Any alteration or repair that is not performed or authorized by Insolroll will void this warranty. Some states do not allow the exclusion of consequential damages, so the above limitation or exclusion may not apply to you.